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Dialog State Tracking

SGD-QA: Fast Schema-Guided Dialogue State Tracking for Unseen Services

Dialogue state tracking is an essential part of goal-oriented dialogue systems, while most of these state tracking models often fail to handle unseen services. In this paper, we propose SGD-QA, a simple and extensible model for schema-guided dialogue state tracking based on a question answering approach. The proposed multi-pass model shares a single encoder between the domain information and dialogue utterance. The domain's description represents the query and the dialogue utterance serves as the context. The model improves performance on unseen services by at least 1.6x compared to single-pass baseline models on the SGD dataset. SGD-QA shows competitive performance compared to state-of-the-art multi-pass models while being significantly more efficient in terms of memory consumption and training performance. We provide a thorough discussion on the model with ablation study and error analysis.

A Fast and Robust BERT-based Dialogue State Tracker for Schema-Guided Dialogue Dataset

Dialog State Tracking (DST) is one of the most crucial modules for goal-oriented dialogue systems. In this paper, we introduce FastSGT (Fast Schema Guided Tracker), a fast and robust BERT-based model for state tracking in goal-oriented dialogue systems. The proposed model is designed for the Schema-Guided Dialogue (SGD) dataset which contains natural language descriptions for all the entities including user intents, services, and slots. The model incorporates two carry-over procedures for handling the extraction of the values not explicitly mentioned in the current user utterance. It also uses multi-head attention projections in some of the decoders to have a better modelling of the encoder outputs. In the conducted experiments we compared FastSGT to the baseline model for the SGD dataset. Our model keeps the efficiency in terms of computational and memory consumption while improving the accuracy significantly. Additionally, we present ablation studies measuring the impact of different parts of the model on its performance. We also show the effectiveness of data augmentation for improving the accuracy without increasing the amount of computational resources.